CapterraCapterraCapterra is where a lot of software buyers make up their minds, and its reviews carry something most review platforms do not: per-category sub-ratings. A Capterra reviewer does not just give a product four stars; they score it separately on ease of use, customer service, features and value for money. That structure is the reason to export Capterra properly rather than eyeball it, because those sub-scores are where the actionable detail lives.
On most platforms, a rating is a single number that averages away the reason behind it. Capterra breaks it apart. A product can hold a solid overall score while its “value for money” sub-rating quietly sits a full point lower than everything else, and that gap is exactly the kind of thing you want to find, whether you are buying the product, competing with it, or building it.
An export that preserves the sub-ratings lets you ask sharper questions than “is this product good”:
None of that is visible from the headline star rating, and all of it is one column away in a proper export.
For each Capterra review:
Two of these deserve protection during export. The sub-ratings, because they are the platform’s distinctive value and a careless tool drops them. And the pros/cons split, for the same reason it matters on G2: it lets you read the criticism on its own.
With a browser exporter, the flow is the familiar one:
ExportReviews’s Capterra exporter is designed to keep the sub-ratings and the pros/cons split as distinct columns. It is part of the ExportReviews portfolio; the page shows its current status.
If you are researching software seriously, you will usually want both Capterra and G2. They cover overlapping products with different audiences and different structures, and together they triangulate better than either alone.
But do not blend them naively. Both rate out of 5, which makes it tempting to drop their scores into one column, and that is a mistake, because the two platforms prompt reviewers differently and attract somewhat different populations. A 4.5 on one is not interchangeable with a 4.5 on the other. The safe method:
This is the same discipline that applies when comparing Booking and TripAdvisor scores, and it exists for the same reason: a rating only means something relative to how the platform gathers it.
Capterra reviews are public and professional, and the page often shows job titles and employers. The usual habits apply: do not republish reviewer names or companies, work in aggregate rather than compiling files on individuals, pace your requests, and keep the export on your own device. Theme-level competitive research is legitimate; profiling named reviewers is a different activity you should stay away from.
The short version: Capterra’s value is in the sub-ratings and the pros/cons split, so export in a way that keeps them, and combine it with G2 by comparing themes rather than mixing scores.
Sub-ratings. Capterra asks reviewers to score a product separately on ease of use, customer service, features and value for money, not just overall. Those per-category scores are the most useful thing in a Capterra export, because they tell you where a product is strong and where it is weak instead of averaging it all into one number.
Yes. Capterra reviews are public on every product listing, so a browser exporter reads the page you open the same way a buyer researching that product would. Your own Capterra dashboard only covers your own listing, so competitor research specifically needs to read the public pages.
They overlap but differ in structure and audience, and their ratings are not directly comparable without care. Both rate out of 5, but the review prompts and the sub-rating categories differ. The safe approach is to keep each platform's data in its own columns and compare themes rather than raw scores.
Not in a way you can export reliably. Capterra shows reviewer job titles and company sizes on its pages, but not attached to each individual review, so a column claiming to hold them would be guessing. If you need to segment by company size or industry, G2 is the platform that publishes that per review. What Capterra gives you instead, and G2 does not, is four separate sub-ratings on every review.
It should. Capterra splits reviews into pros and cons alongside an overall comment, and a good exporter keeps those as their own columns. Flattening them into one text field loses the structure that makes the review quick to analyse.
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Export software reviews from any Capterra listing to CSV, Excel or JSON. Overall rating and the four sub-ratings, pros and cons, review text and date, in one click.
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